1. Introduction

Supra Pacific (hereafter “we”, “us” or “our”) is committed to protecting the privacy and security of personal information of visitors to our website and users of our services. This Privacy Policy describes how we collect, use, share, store and protect personal information we obtain through our website www.suprapacific.com (the “Site”) and other online or offline interactions. By accessing or using our Site or engaging with us, you consent to the collection and use of your information as described in this policy. If you do not agree with the terms of this policy, please do not use our Site or provide us with your personal information.

2. Scope

This Privacy Policy applies to personal information collected by Supra Pacific:

Via our Site;

• When you contact us, request services, or submit an enquiry;

• When you apply for employment or internship opportunities with us;

• When you participate in our promotional, research or feedback activities;

• Through other online or offline interactions where we explicitly refer to this Privacy Policy.

This policy does not apply to information collected by third-party websites, applications or services which may link to or be accessible through our Site. Such third-party services have their own privacy practices.

3. Definitions

For purposes of this policy:

Personal Information means information that identifies or can identify an individual.

Processing means any operation performed on personal information, including collection, transmission, storage, use, disclosure, deletion, etc.

Controller means the entity determining the purposes and means of processing the personal information (in this case, Supra Pacific).

Service Providers means third-party vendors or contractors who help us operate our Site or deliver services (e.g., analytics providers, hosting services, marketing platforms).

4. Information We Collect

We may collect the following categories of personal information:

4.1 Information you provide to us

Contact information (e.g., name, email address, telephone number, postal address) when you fill enquiry/ contact forms.

Professional/occupational information (e.g., company, role, industry) when relating to business enquiries or service engagement.

Employment-related information (e.g., CV/resume, qualifications) when you apply for roles with us.

Other information you choose to provide (e.g., feedback, survey responses, preferences).

4.2 Information automatically collected

• When you visit our Site or use our services, we may automatically collect:

• Device and connection information (e.g., IP address, browser type and version, time zone, operating system, screen resolution).

• Usage and browsing data (e.g., pages visited, time spent, navigation paths, referring/exit pages, click-throughs).

Cookies and similar tracking technologies to enable functionality and analytics.

4.3 Information from third parties

We may receive information about you from third parties (e.g., service providers, publicly available sources, marketing partners) consistent with legal obligations and this policy.

5. Use of Personal Information

We may use your personal information for the following purposes:

• To respond to your enquiry, provide our services and communicate with you.

• To administer, maintain and improve our website, services and internal business processes.

• To analyse usage of the Site and user behaviour for analytics, research and business planning.

• To send you updates, marketing communications and newsletters (where you have consented or where permitted by law).

• To comply with legal or regulatory obligations, enforce our rights or defend claims, and protect our or others’ rights, property or safety.

• For any other purpose for which you provide the information and we inform you at the time of collection.

6. Disclosure of Personal Information

We may share your personal information with:

Our affiliates or group companies;

Service providers and contractors who assist us with website hosting, analytics, marketing, IT, customer support, etc.;

Legal and regulatory authorities, when required by law or to protect rights, property or safety;

A third party if we merge with, acquire or sell a portion of our business, and your information is among the transferred assets;

Any other party with your consent or as otherwise disclosed at the point of collection.

7. International Transfer and Storage

Your personal information may be processed and stored in locations outside your country of residence, where the laws may differ. By using our Site or providing information, you consent to such transfer, storage and processing. We will take reasonable measures to safeguard your information in accordance with applicable law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected (or for which you provided it), to comply with legal retention obligations, to resolve disputes and to enforce our policies. When information is no longer needed, it will be securely deleted or anonymised.

9. Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised or unlawful processing, accidental loss, destruction or damage. However, no transmission over the Internet or electronic storage is completely secure. You should also protect your login credentials, if applicable.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, to analyse usage of our Site and to deliver relevant content or advertising (if applicable). You may disable cookies via your browser settings, but doing so may affect the functionality of the Site. For further details, please refer to our Cookie Policy.

11. Your Rights

Depending on your jurisdiction, you may have rights relating to your personal information, including (but not limited to):

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information (subject to legal obligations).

• Restriction: request limitation of processing in certain circumstances.

• Objection: object to processing (including profiling or direct marketing).

• Data portability: request transfer of your information to another service provider (where applicable).
  

To exercise any of these rights, please contact us using the contact details in Section 13 below. We may ask you to verify your identity before responding to a request. We may also decline requests where permitted by law (e.g., to meet legal obligations, for the defence of legal claims).

12. Children’s Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information about a child under 18, please contact us, and we will take steps to delete such information.

13. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business. When we make material changes, we will post the updated policy on our Site with a revised “Effective Date”. Your continued use of our Site after changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or wish to exercise your rights, please contact:

info@suprapacific.com / +91 484 3100900